Ready to help
Return Policy FAQ
Items can be returned within 30 days from the purchase date. Items must be returned in original packaging with all accessories included. We cannot accept returns on used or damaged items. If the packaging is not available, your item cannot be processed for a return.
If you want to make a return, please contact us via firstname.lastname@example.org with your order number and reasons for your return.
Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
*Please note: We are not responsible for any return shipping cost if the product doesn’t meet your expectation, nor you find out you’ve placed a wrong order after the order had been shipped out.
If you receive a defective, incorrect, or incomplete product, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at email@example.com with your order number, contact information, and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
We currently do not process exchanges at this time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.